Refund Policy

Last Updated: August 11, 2026

We want you to have a satisfactory shopping experience. This Return & Refund Policy explains when products may be returned and when refunds or replacements may be available.

1. Return Eligibility

Products may be eligible for return if they are:

  • Damaged during delivery

  • Defective or not functioning as described

  • Incorrect products received

  • Significantly different from the product description

  • Eligible for return according to the specific product's return conditions

To be eligible for a return, the product should generally be unused, in its original condition, and accompanied by the original packaging and applicable accessories, tags, manuals, or other items supplied with the product.

2. Return Period

A return request should generally be submitted within 7 days of delivery, unless a different return period is specifically stated for the particular product.

Certain products may have different return conditions because of their nature, manufacturer requirements, hygiene considerations, or applicable laws.

3. Non-Returnable Products

Some products may not be eligible for return, including products that:

  • Are personalized or customized

  • Are perishable

  • Are intended for hygiene or personal use where returns are restricted

  • Have been used, damaged, altered, or modified after delivery

  • Are missing original packaging or essential accessories

  • Are specifically identified as non-returnable on the product page

  • Cannot legally or practically be returned due to their nature

The eligibility of a product will depend on the applicable product-specific return conditions.

4. Wrong or Damaged Product

If you receive an incorrect, damaged, or defective product, please document the issue with clear photographs or videos where appropriate.

We may request additional information or evidence to verify the issue before approving a return, replacement, or refund.

5. Return Process

To request a return:

  1. Submit the return request within the applicable return period.

  2. Provide the relevant order details.

  3. Explain the reason for the return.

  4. Provide photographs or other evidence if requested.

  5. Follow the return instructions provided after the request is reviewed.

  6. Package the product securely with its original packaging and accessories where applicable.

Products should not be returned without following the applicable return instructions.

6. Return Shipping

If the return is due to a defective, damaged, incorrect, or materially misrepresented product, return shipping may be covered according to the circumstances and applicable policy.

For other approved returns, the customer may be responsible for return shipping costs where permitted by applicable law and the product's return conditions.

7. Refunds

Once a returned product has been received and inspected, we will determine whether it qualifies for a refund.

If approved, the refund will generally be processed using the original payment method, where possible.

The time required for the refund to appear in your account may depend on the payment provider or financial institution.

8. Partial Refunds

A partial refund may be considered where:

  • A product is returned with missing parts or accessories

  • The product has been used or damaged after delivery

  • The product has reduced value because of its condition

  • Only part of an order is eligible for a refund

Any deduction will be determined based on the circumstances and applicable laws.

9. Replacements and Exchanges

Where available, a defective, damaged, or incorrect product may be replaced instead of refunded.

Replacement availability depends on product stock and the applicable product return conditions.

If an identical replacement is unavailable, an alternative resolution may be offered where appropriate.

10. Cancellation

Orders may be cancelled before shipment where cancellation is available.

Once an order has been shipped, cancellation may no longer be possible and the customer may need to follow the applicable return procedure.

Certain products may have additional cancellation restrictions.

11. Failed or Refused Deliveries

If an order cannot be delivered because of an incorrect address, repeated delivery attempts, refusal to accept the package, or other circumstances attributable to the customer, the order may be subject to applicable shipping, return, or refund conditions.

Any refund, if applicable, may be processed after the returned shipment is received and reviewed.

12. Products With Manufacturer Warranty

Some products may be covered by a manufacturer's warranty.

Where applicable, warranty claims may be subject to the manufacturer's separate terms and conditions.

A manufacturer's warranty does not necessarily replace or limit any rights provided to consumers under applicable law.

13. Fraudulent or Abusive Returns

We reserve the right to investigate and refuse returns or refunds where there is reasonable evidence of fraud, abuse, repeated misuse of the return process, intentional product damage, or other improper activity, subject to applicable law.

14. Refund Exclusions

Unless required by applicable law, refunds may not be available for:

  • Change of mind where the product is not eligible for such a return

  • Products damaged through misuse or improper handling

  • Products returned after the applicable return period

  • Products missing essential components or accessories

  • Products that have been altered or modified

  • Products specifically identified as non-returnable

15. Consumer Rights

Nothing in this Return & Refund Policy is intended to limit any rights or remedies that cannot legally be excluded or restricted under applicable consumer protection laws.

Where applicable law provides greater rights to consumers, those rights will continue to apply.

16. Changes to This Policy

We may update this Return & Refund Policy from time to time to reflect changes in our products, services, business practices, or applicable legal requirements.

Any updated policy will be published on this page with a revised "Last Updated" date.

17. Agreement

By placing an order, you acknowledge that you have read and understood this Return & Refund Policy, subject to your rights under applicable law.